Returns & Refunds
Returns & Refunds Policy
We want you to love your Zaposs tee. If something isn't right, we've got you covered with our hassle-free return and refund policy.
7-Day Return Window
You can return or exchange your order within 7 days of delivery if:
- Product is defective or damaged
- Wrong product was delivered
- Print quality is poor
- Size doesn't fit (exchange only)
What We Don't Accept
We cannot accept returns if:
- Product has been worn, washed, or altered
- Tags have been removed
- More than 7 days have passed since delivery
- You changed your mind (print-on-demand products are made specifically for you)
How to Return
Step 1: Email us at support@zaposs.in within 7 days with:
- Order number
- Reason for return
- Photos of the product (if defective/damaged)
Step 2: We'll review and approve your return request within 24 hours.
Step 3: Ship the product back to us in original condition with tags attached.
Step 4: Once we receive and inspect the product, we'll process your refund/exchange within 5-7 business days.
Refund Method
- Prepaid Orders: Refund to original payment method (bank account/UPI) within 5-7 business days
- COD Orders: Bank transfer (we'll ask for your account details)
Exchange Policy
If you received the wrong size, we'll exchange it for free within 7 days. Email us at support@zaposs.in with your order number and the size you need.
Damaged or Defective Products
If your product arrived damaged or with print defects:
- Email us immediately with photos
- We'll send a replacement at no cost
- You don't need to return the damaged product
Return Shipping
- Defective/Wrong Product: We cover return shipping costs
- Size Exchange: Customer covers return shipping (₹70-100)
Questions?
Reach out to us at support@zaposs.in or Instagram @zaposs.in. We're here to help!