Terms of service

Welcome to Zaposs store. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase from us.

1. About Us

 Zaposs store is an Indian e-commerce store offering products for sale through our website. Our store may sell physical products, custom-designed products, print-on-demand products, personalized items, or other products as listed on our website.

For any questions, you may contact us at:

Email:zaposs.store@gmail.com
Business Address: Danapur cantt, Patna, Bihar
Phone: 7050600969

2. Account Terms

You may be required to create an account to access certain features, save your details, track orders, or make purchases.

When creating an account, you agree that:

  • You will provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activity that occurs under your account.
  • You will notify us immediately if you suspect unauthorized access to your account.
  • You will not create an account using false information or impersonate another person.

We reserve the right to suspend, restrict, or terminate your account if we believe that you have violated these Terms, provided false information, misused our website, or engaged in fraudulent or unlawful activity.

3. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws. If you are using our website on behalf of a business or organization, you confirm that you have authority to bind that business or organization to these Terms.

If you are under the age of 18, you may use our website only with the involvement and consent of a parent or legal guardian.

4. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees, unless otherwise stated.

We make reasonable efforts to ensure that product prices, offers, discounts, and charges are accurate. However, errors may occur. If a product is listed at an incorrect price due to a technical error, human error, or system issue, we reserve the right to cancel or modify the order after notifying you.

You agree to pay:

  • Product price
  • Applicable taxes
  • Shipping or delivery charges
  • Customization charges, if applicable
  • Any additional charges clearly displayed before checkout

Payments may be processed through third-party payment gateways, UPI, cards, net banking, wallets, cash on delivery, or other payment methods made available on our website.

We do not directly store sensitive payment details such as full card numbers, CVV, UPI PINs, or net banking passwords. Payment processing is handled by secure third-party payment providers according to their own terms and policies.

5. Product Descriptions

We try to display product information as accurately as possible, including descriptions, prices, images, colors, sizes, materials, features, availability, and estimated delivery timelines.

However, we do not guarantee that:

  • Product colors will appear exactly the same on every screen or device.
  • Product images will perfectly represent the final product.
  • Product descriptions will be completely free from errors.
  • Product availability will always be updated in real time.

For customized or print-on-demand products, slight variations in color, placement, size, print finish, texture, or appearance may occur due to printing methods, screen settings, material differences, or production processes.

Such minor variations will not be considered defects unless the product is materially different from what was ordered.

6. Custom and Personalized Products

If you order a customized, personalized, made-to-order, or print-on-demand product, you are responsible for ensuring that all information provided by you is correct before placing the order.

This may include:

  • Names
  • Text
  • Images
  • Designs
  • Sizes
  • Colors
  • Addresses
  • Phone numbers
  • Personalization instructions

Once a custom order is placed, it may not be possible to cancel, edit, return, or refund the order if production has already started.

We reserve the right to reject or cancel custom orders that include offensive, unlawful, abusive, copyrighted, trademarked, misleading, hateful, or inappropriate content.

7. Order Acceptance

Placing an order on our website does not automatically mean that your order has been accepted.

Your order is considered accepted only when:

  • Payment is successfully received, where applicable;
  • Order details are verified;
  • Product availability is confirmed; and
  • We send an order confirmation or begin processing your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraud
  • Incorrect customer information
  • Payment failure
  • Delivery restrictions
  • Violation of these Terms
  • Bulk purchase or resale concerns
  • Technical or operational issues

If we cancel an order after payment has been made, we will initiate a refund according to our refund process and applicable payment provider timelines.

8. Shipping and Delivery

We ship orders to locations that are serviceable by our shipping and logistics partners.

Shipping timelines may vary based on:

  • Product type
  • Customization requirements
  • Production time
  • Customer location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Operational delays
  • Events beyond our reasonable control

Estimated delivery time is usually 7 business days after order confirmation or dispatch, unless otherwise stated on the product page.

Please note:

  • Delivery timelines are estimates and not guaranteed unless specifically stated.
  • Delays by courier partners are not always within our control.
  • You must provide accurate shipping details at checkout.
  • We are not responsible for failed deliveries due to incorrect address, unavailable recipient, invalid phone number, or refusal to accept delivery.
  • Additional shipping charges may apply for re-delivery, address correction, or returned shipments.

Once an order is marked as delivered by the courier partner, it will be considered delivered unless you raise a dispute with valid proof within 5 days of the delivery status update.

9. Returns, Replacements, and Refunds

Our return and refund policy may vary depending on product type, customization, condition, and reason for return.

You may be eligible for a return, replacement, or refund if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is materially different from what you ordered.
  • The issue is reported within 2-5 days of delivery.

To request a return, replacement, or refund, contact us at zaposs.store@gmail.com with:

  • Order ID
  • Customer name
  • Issue description
  • Photos or videos of the product and packaging
  • Any other supporting proof

Non-Returnable Items

Unless required by law or approved by us, the following items may not be eligible for return or refund:

  • Customized products
  • Personalized products
  • Print-on-demand products made specifically for you
  • Products damaged due to misuse
  • Products without original packaging
  • Products with signs of wear, washing, alteration, or use
  • Items returned after the return window
  • Digital products, if applicable

Refund Processing

If your refund request is approved, the refund will be processed to the original payment method or another method approved by us.

Refund timelines may depend on banks, payment gateways, UPI providers, wallet providers, or other third-party payment processors.

Shipping charges, cash-on-delivery charges, customization charges, or payment gateway charges may be non-refundable unless the issue was caused by our error.

10. Cancellations

You may request cancellation by contacting us at zaposs.store@gmail.com  as soon as possible after placing the order.

Cancellation may be allowed only if:

  • The order has not been processed;
  • The product has not been customized;
  • Production has not started;
  • The order has not been packed or shipped.

For custom, personalized, or print-on-demand products, cancellation may not be possible once production has started.

We reserve the right to cancel orders due to stock issues, pricing errors, payment failure, suspected fraud, serviceability issues, or violation of these Terms.

11. Offers, Discounts, and Coupons

We may provide discounts, promotional offers, coupon codes, seasonal sales, or limited-time deals.

These offers may be subject to:

  • Validity dates
  • Minimum order value
  • Product exclusions
  • One-time use limits
  • User restrictions
  • Stock availability
  • Other conditions mentioned with the offer

We reserve the right to modify, withdraw, cancel, or refuse any offer, discount, or coupon at any time without prior notice if misuse, error, or abuse is suspected.

12. Intellectual Property

All content on our website, including text, designs, graphics, product images, logos, icons, videos, layout, branding, and other materials, is owned by or licensed to Zaposs store, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, exploit, or use our website content without our written permission.

If you upload or submit any design, text, image, logo, artwork, or content for a custom order, you confirm that:

  • You own the content or have the legal right to use it.
  • The content does not violate any copyright, trademark, privacy, publicity, or other third-party rights.
  • The content is not unlawful, offensive, misleading, or harmful.

You agree to indemnify us against claims arising from content you submit for customization or printing.

13. Prohibited Uses

You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, or abusive purpose.

You must not:

  • Violate any applicable law or regulation.
  • Provide false, misleading, or fraudulent information.
  • Use our website for unauthorized commercial resale without permission.
  • Attempt to hack, disrupt, damage, or interfere with our website.
  • Upload viruses, malware, harmful code, or spam.
  • Scrape, copy, or misuse website data.
  • Infringe intellectual property rights.
  • Submit offensive, hateful, abusive, obscene, defamatory, or unlawful content.
  • Impersonate another person or organization.
  • Use our products or services for illegal or unauthorized purposes.
  • Abuse returns, refunds, coupons, discounts, or payment systems.

We reserve the right to restrict access, cancel orders, block users, or take legal action if prohibited use is suspected.

14. User Reviews, Feedback, and Submissions

If you submit reviews, comments, photos, testimonials, suggestions, or feedback, you grant us permission to use, display, reproduce, edit, and share such content for website, marketing, social media, advertising, or business purposes.

You agree that your submissions will not:

  • Be false or misleading;
  • Violate another person’s rights;
  • Contain unlawful or offensive material;
  • Include spam, malware, or promotional abuse.

We may remove or edit user content at our discretion.

15. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, courier platforms, social media pages, apps, or tools.

We are not responsible for third-party websites, services, policies, content, errors, security, or practices. Your use of third-party services is subject to their own terms and privacy policies.

16. Data and Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Please review our Privacy Policy here:

Privacy Policy: [PRIVACY POLICY URL]

17. Availability and Website Errors

We try to keep our website available, accurate, and secure. However, we do not guarantee that our website will always be uninterrupted, error-free, virus-free, or fully updated.

We may update, modify, suspend, or discontinue any part of the website, product listing, feature, or service at any time without prior notice.

We are not liable for temporary website downtime, technical errors, display issues, payment gateway failures, courier partner delays, or third-party service disruptions.

18. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME], its owners, employees, partners, vendors, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

This includes but is not limited to:

  • Loss of profits
  • Loss of data
  • Loss of business opportunity
  • Delivery delays
  • Website errors
  • Payment failures
  • Third-party service issues
  • Product misuse
  • Unauthorized account access
  • Customer-provided incorrect information

Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order, unless otherwise required by applicable law.

Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law.

19. Indemnification

You agree to indemnify and hold harmless Zaposs Store, its owners, employees, partners, vendors, suppliers, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms;
  • Your misuse of our website or products;
  • Your violation of any law;
  • Your infringement of third-party rights;
  • Content, images, text, or designs submitted by you;
  • Fraudulent, abusive, or unauthorized activity by you.

20. Force Majeure

We shall not be responsible for delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods, earthquakes, storms, or fires
  • Strikes or labour issues
  • Government restrictions
  • Internet or technical failures
  • Payment gateway downtime
  • Courier or logistics disruptions
  • Pandemics or public health emergencies
  • War, civil unrest, or other emergencies

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of our website, or purchases made from [STORE NAME] shall be subject to the exclusive jurisdiction of the courts located at [CITY, STATE, INDIA], unless otherwise required by applicable law.

22. Grievance and Customer Support

If you have any complaint, dispute, concern, or question regarding your order or use of our website, please contact us at:

Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Response Time: Within [BUSINESS DAYS] business days

The Consumer Protection (E-Commerce) Rules, 2020 define “grievance” as complaints made to an e-commerce entity regarding violations of the Consumer Protection Act and related rules. [desikaanoon.in], [ibclaw.in]

23. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, services, policies, or legal requirements.

The updated Terms will be posted on this page with a revised Effective Date. Your continued use of our website after changes are posted means you accept the updated Terms.

24. Contact Information

For questions about these Terms, please contact:

Zaposs store
Email: zaps.store@gmail.com
Business Address: Danapur cantt, Patna, Bihar
Phone:7050600969
Website: zaposs.store

Short Checkout Agreement Text

You can use this near your checkout checkbox:

By placing an order with Zaposs Store, you agree to our Terms of Service, Privacy Policy, Shipping Policy, and Returns & Refunds Policy. Please review all order details carefully before completing your purchase, especially for custom or print-on-demand products.