Shipping policy

Effective Date: 15/06/2026
Store Name: Zaposs Store
Website: zappos.store

At Zaposs Store, we want your shopping experience to be smooth, transparent, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the shipping terms described below.

1. Order Processing Time

All orders are processed within 24-48 hours after your order is successfully placed and payment is confirmed.

For custom, personalized, or print-on-demand products, processing may take longer because each item is made specifically for you. If your order includes customized products, please allow additional production time before shipping.

Orders are usually processed on business days only, excluding Sundays, public holidays, and courier non-working days.

2. Shipping Methods Available

We may offer one or more of the following shipping methods depending on your location, product type, and availability of courier partners:

  • Standard Shipping
  • Express Shipping
  • Prepaid Shipping
  • Cash on Delivery, if available
  • Local Delivery, if applicable
  • International Shipping, if applicable

Available shipping options will be shown at checkout before you complete your purchase.

3. Delivery Timeframes

Estimated delivery time depends on your shipping address, selected shipping method, product availability, and courier serviceability.

Typical delivery timeframes are the following:

  • Standard Shipping: 5-7 DAYS
  • Express Shipping: 4-5 DAYS
  • Remote or Non-Metro Locations: May require additional delivery time

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, high order volume, operational issues, or events beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before you place your order.

Shipping costs may depend on:

  • Delivery location
  • Product weight
  • Product size
  • Shipping method selected
  • Order value
  • Courier partner charges
  • Cash on Delivery availability, if applicable

Our standard shipping cost is 30-50 rupees, unless otherwise mentioned on the product page or checkout page.

We may also offer free shipping on selected products, promotional offers, or orders above [MINIMUM ORDER VALUE].

5. Tracking Information

Once your order is shipped, you will receive tracking details through email, SMS, WhatsApp, or your order account page, depending on the contact details provided during checkout.

Tracking information may include:

  • Courier partner name
  • Tracking number
  • Tracking link
  • Estimated delivery status

Please allow some time for tracking details to update after dispatch, as courier systems may not reflect the status immediately.

6. Delivery Address and Contact Details

Please make sure your shipping address, phone number, email address, and pin code are accurate before placing your order.

We are not responsible for delivery failure or delay caused by:

  • Incorrect or incomplete address
  • Wrong pin code
  • Invalid phone number
  • Unavailable recipient
  • Refusal to accept delivery
  • Locked premises
  • Restricted delivery location

If a package is returned to us due to incorrect information or failed delivery attempts, additional shipping charges may apply for re-shipment.

7. Delivery Issues and Delays

While we try our best to ensure timely delivery, delays may happen due to factors outside our control.

Possible reasons for delay include:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Strikes or local restrictions
  • High festive-season order volume
  • Remote location serviceability
  • Incorrect customer details
  • Payment verification issues
  • Production delays for custom products

If your order is delayed beyond the estimated delivery timeframe, please contact us at zaposs.store@gmail.com with your order number. We will help you check the shipment status and coordinate with the courier partner where possible.

8. Lost, Missing, or Damaged Packages

If your package is marked as delivered but you have not received it, please contact us within 3-5 days of the delivery status update.

Before contacting us, we recommend checking:

  • With family members, neighbors, security guards, or reception
  • Around your delivery location
  • Whether the courier attempted delivery
  • Your SMS, email, or WhatsApp delivery updates

If your order arrives damaged, please contact us at zaposs.store@gmail.com within 2-5 days of delivery and share the following:

  • Order number
  • Photos or videos of the damaged product
  • Photos of the outer packaging
  • Description of the issue

We will review the case and assist you with a replacement, refund, or suitable resolution according to our Returns and Refunds Policy.

9. Failed Delivery Attempts

Courier partners may attempt delivery more than once, depending on their service rules. If you are unavailable during delivery attempts, the package may be returned to us.

If your order is returned due to failed delivery attempts, an incorrect address, or customer unavailability, we may contact you for re-shipping.

Re-shipping may require an additional shipping fee of [RE-SHIPPING COST].

10. Cash on Delivery Orders

If Cash on Delivery is available, it will be shown at checkout.

For COD orders:

  • Please keep the exact amount ready at the time of delivery.
  • COD may not be available for all pin codes.
  • COD may not be available for customized or print-on-demand products.
  • Repeated refusal of COD orders may lead to cancellation of future COD eligibility.

We reserve the right to confirm COD orders before processing.

11. International Shipping

We currently [DO / DO NOT] offer international shipping.

If international shipping is available, please note:

  • Delivery timeframes may vary by country.
  • International shipping charges will be shown at checkout or communicated separately.
  • Customs duties, import taxes, VAT, or local charges may apply.
  • Customers are responsible for paying any applicable customs or import fees.
  • Delays may occur due to customs clearance or international courier processes.

Estimated international delivery timeframe: 7-10 days.

If your country is not available at checkout, please contact us at zaposs.store@gmail.com before placing an order.

12. Order Changes After Shipping

Once an order has been shipped, we may not be able to change the following:

  • Delivery address
  • Phone number
  • Shipping method
  • Product details
  • Quantity
  • Customization details

If you need to request a change, contact us as soon as possible at zaposs.store@gmail.com. We will try to help, but changes cannot be guaranteed after dispatch.

13. Contact Us

If you have any questions about shipping, delivery, tracking, or order status, please contact us:

Zaposs Store
Email: zaposs.store@gmail.com
Phone: 7050600969
Business Address: Danapur cantt, Patna, Bihar 
Customer Support Hours: 9am to 6pm 

Please include your order number when contacting us so we can assist you faster.

Short Version for Product/Checkout Page

Shipping: Orders are processed within 24-48 hours and usually delivered within 5-7 days after dispatch. Shipping charges are calculated at checkout. Once your order ships, tracking details will be shared by email, SMS, WhatsApp, or your account page.